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- Branding
- Virtual Assistance
- Social Media Manager
BRANDING
Distinguish yourself from your competitors and clarify what you offer that makes you the better choice. Your brand is built to be the real representation of who you are as a business, and how you wish to be perceived. I can help with that!
Writing
I believe that writing is both art and craft, both methodical and creative. I write short stories, product descriptions, articles, blogs, website content, reviews and many more.
SOCIAL MEDIA
I can help you increase your revenue and leads through strong and consistent customer engagement online.
ADMINISTRATIVE TASKS
Allow me to assist you and organize for you, so you can free up more time for yourself and focus your time and effort in other aspects of your business.
GRAPHICS
I can help you effectively convey your message and ideas to all kinds of audiences using striking and clever designs used for social media content, website content or any printed content.
TRANSCRIPTION
Need to create a written record of a video or audio file like a presentation or interview accurately and with clarity? I’m your girl!
Who Am I?
Free up more time for yourself to complete more important tasks.
Hi there! My name is Miemarlene, but you can call me ‘Mei‘. I am committed to making the most of your time so you can get the most out of your business. Contact me today so we can discuss how I can contribute to the success of your business.
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My Experience
Social Media Management
- Generate, edit, publish and share engaging content (e.g. original text, photos, videos and news)
- Communicate with followers, respond to queries in a timely manner and monitor customer reviews.
- Oversee social media accounts' designs (e.g. cover image, profile pictures, blog layout etc.)
- Review scheduled posts, proofread and approve for posting
Social Media Content Creator
- Edit and proofread written pieces before publication
- Edit and/or create graphic content
Product Research
- Research worthy/winning products
- Write a short article/description on each worthy product found
- Organize documents related to all products found
Virtual Assistant
- Perform admin tasks: file management, calendar scheduling and tasks assignment
- CRM
- Bookkeeping
- Email management
- Inbound and Outbound Call handling
- Recruitment and Payroll
Creative Writing
- Writing short stories, product description and blog
Operations Coordinator
- Provides real-time support to Customer Service Associates (taking Inbound calls)
- Handles team huddles
- Does data analysis on NPS (Net Promoter Score) to create strategies to make it better
- Creates refresher courses and training materials, and also conducts them to CSAs
- Coaches outliers (CSAs) for better performance
- Takes escalated calls from bank customers
- Takes commendation calls from bank customers
- Creates daily, weekly and monthly reports for managers about CSA's performance
Customer Service Representative
- Takes mostly inbound calls from bank customers with concerns, requests and queries
- Takes outbound calls to bank customers to update them on escalated concerns
- Ensures customers' concerns are resolved
- Ensures requests are submitted and processed by the correct department in a timely manner
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Projects completed
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